Pretty Wrapped Up!

                                Frequently Asked Questions 

We realize that you may have questions that you need to ask before placing an order. That is why we have the FAQ (frequently asked questions) page, that we hope will help answer any questions that you would have.

How do I place an order?

You can order 1 of 3 ways:

How long will it take to receive my order?

In most circumstances you will expect your order to be completed in about 14 days. If you need your order sooner, please email us at info@PrettyWrappedUp.com and we will try to honor your request.

What are the minimum order amounts?

Most of our products do not have a minimum ordering requirement. For the products that do have a requirement, those products will specifically state the required minimum.

What methods of payments do you accept?

We accept major credit cards via PayPal, personal check (those orders paid with a personal check will be held until the check clears the bank, unless a prior arrangement has been entered into.) Money Order, or Cash on Local Deliveries.

Can I cancel my order?

If your order has been printed, then we are sorry we cannot refund your payment, and you will receive your order as requested. If your order has not been printed, then we will reimburse you less 15% of the total ordered amount.

If I am ordering wrappers only, how do I wrap my chocolate bars/candy?

We always include instructions in your order on how to wrap your bars. But should you need any additional assistance, you can either email or call us, we will gladly help.

Where would I find my chocolate bars or candy from?

From your local stores, such as, Costco, Sam's Club, Dollar Stores. These are the most inexpensive way. Otherwise where ever candy is sold.

I don't see a wrapper that fits my requirements, or I have an idea for a wrapper, can you make me a customized wrapper?

I don't see a wrapper that fits my requirements, or I have an idea for a wrapper, can you make me a customized wrapper?

What kind of candy and items will the wrappers fit?

Our wrappers will fit Hershey's Chocolate Bars Standard Size (45g/1.55oz) and Hershey's Miniature Bars.

What if I want to have a photo or business logo on my wrapper?

We can do that. We will scan your image/s ($5 fee for each image). You can email your .jpeg or .jpg image/s to TWms@prettywrappedup.com or you can mail your image/s using the contact information on our contact page.

**Please be aware that if you choose to mail your image/s then your order will notably take longer to complete. Also we will mail your image/s back to you once we have completed your order. PLEASE NOTE: It is your responsibility to obtain permission from the photographer if your photographs were done professionally, for them to be used for this purpose. The same applies to logos; permission must be obtained before use. We will also need a copy of the letter prior to starting your order.

Will I see a draft of my wrapper for final approval?

Yes you will, in fact, we require that all of our clients check their wrapper, prior to printing, to avoid design or spelling errors. Our preferred way for you to view your draft is to send it by email, but if you prefer, we can send it to you through the mail, if time permits.

What happens if I want to add/delete something or find a spelling mistake after I have approved the final draft?

This is the reason we will send you a draft copy for you to proof-read. Because you are familiar with the information, we will rely on you to find any errors that may have occurred. If your order has not been printed, then changes can be made. Otherwise, a small fee will be charged to re-print your order.

Can I change any part of the wrapper?

Almost any wrapper can be customized to your specifications. So please include exact instructions with your order. If we have any questions we will either email or call you.

Our privacy policy:

Your personal information will only be used for the completion of your order and to inform you of any specials/sales that we occasionally have (you can choose not to have specials/sales sent to you). Your email address is used to answer any questions that you or we have, for send the draft of your order for your approval, and to complete your order. We will not sell or share your personal information with anyone.

Still have a question?

If you feel that your question has not been answered by the above FAQ, please respond to you within 24 hours.